Frequently Asked Questions

Our comprehensive training includes hands-on repair techniques for rigid endoscopes, semi-rigid ureteroscopes (URS), cystoscopes, nephroscopes, laparoscopes, laryngoscopes, arthroscopes, hysteroscopes, and sinuscopes. You'll learn:

• Instrument channel and outer/inner tube replacement
• Solderable window replacement and solda optical system repair
• Rod lens replacement and optical system calibration
• Light transmission troubleshooting and fiber optic repair
• Complete disassembly and reassembly procedures
• Quality control and testing methods
• Spare parts identification and sourcing
• Official certification upon completion

Our core endoscope training tracks are typically 3 to 5 days of intensive training, depending on the course type. The specialized semi-rigid ureteroscope (URS) module is typically 2 days. We also offer customized training durations based on your specific needs and experience level. Advanced courses and specialized training for specific endoscope types are also available.

Yes! All participants receive an official EndoGrup certification upon successful completion of the training course. This certification is recognized internationally and demonstrates your competency in endoscope repair. The certificate includes your name, course details, and completion date. Contact us for further information and any question about endoscope repair and maintenance.

No specific prerequisites are required. Our courses are designed for people from all educational backgrounds and professions. You do NOT need prior medical or technical experience. Whether you are a biomedical engineer, a technician, an entrepreneur starting a new business, or someone looking for a new career path — you are welcome to enroll.

Participants typically benefit from:

• Manual dexterity and attention to detail
• Interest in medical device repair or starting a new profession
• Motivation to learn hands-on practical skills

Our instructors teach from fundamentals to advanced techniques, so every participant can follow along regardless of background.

Course fees typically cover training materials, certification, and refreshments during training sessions. Accommodation and main meals are not included but we can provide recommendations for nearby hotels and restaurants. For international participants, we can assist with accommodation arrangements.

We provide brand-independent training and service for all major manufacturers including:

• Olympus
• Karl Storz
• Stryker
• Richard Wolf
• ACMI
• Smith & Nephew
• Arthrex
• Linvatec / Dyonics
• Pentax, Fujinon, and many others

Our expertise covers all types of endoscopes regardless of manufacturer.

Repair time varies depending on the type and extent of damage:

• Minor repairs: 1-3 business days
• Standard repairs: 5-7 business days
• Complex repairs: 10-14 business days

We offer expedited service for urgent cases. Contact us for specific turnaround times.

Yes, we supply genuine and compatible spare parts for all types of endoscopes including:

• Rod lenses and optical components
• Light cables and fiber optic bundles
• Mechanical parts and housings
• Seals, O-rings, and gaskets
• Eyepieces and objective lenses

We maintain a comprehensive inventory for immediate availability.

Yes, we provide on-site technical service for hospitals and medical facilities. This includes preventive maintenance, emergency repairs, and staff training. Contact us to discuss your specific requirements and schedule an on-site visit.

We follow strict international quality standards for all our training and technical services to ensure the highest level of reliability and customer satisfaction.

All our repairs come with a 90-day warranty covering workmanship and replaced parts. If any issues arise related to our repair work within this period, we will re-repair the instrument at no additional charge. The warranty does not cover new damage or normal wear and tear.

Our quality assurance process includes:

• Comprehensive pre-repair inspection and documentation
• Use of genuine or high-quality compatible parts
• Strict adherence to manufacturer specifications
• Multi-point quality control testing
• Optical performance verification
• Leak testing and sterilization compatibility checks
• Final inspection before return to customer

Training course fees vary depending on the specific program, duration, and number of participants. We offer competitive pricing and group discounts. Please contact us for a detailed quote tailored to your needs.

We provide a free evaluation and quote before proceeding with any repair. Our pricing is transparent and includes:

• Labor costs based on repair complexity
• Cost of replacement parts (if needed)
• Quality testing and certification

We will never proceed with repairs without your approval of the quote.

We accept various payment methods including:

• Bank transfer (wire transfer)
• Credit cards
• Purchase orders from institutions
• Cash payments

For international transactions, we can accommodate various currencies and payment platforms.

Our main facility is located in Istanbul, Turkey:

Address:
Gulbahar Neighborhood
Salih Tozan St. No:3 D:7
34394 Sisli/Istanbul, Turkey

We serve customers globally and can arrange training at your location for groups.

Yes. After completion, trainees receive post-course technical support via WhatsApp and video conferencing for troubleshooting and workflow guidance.

Yes, we welcome visitors! Please contact us in advance to schedule a visit. We can arrange a tour of our repair facility and training center, and discuss your specific needs in person.