Frequently Asked Questions

Our comprehensive training includes hands-on repair techniques for rigid endoscopes: cystoscopes, nephroscopes, laparoscopes, laryngoscopes, arthroscopes, and other rigid telescopes. You'll learn:

• Outer/inner tube replacement
• Solderable window replacement and optical system repair
• Rod lens replacement and optical system calibration
• Light transmission troubleshooting and fiber optic repair
• Complete disassembly and reassembly procedures
• Quality control and testing methods
• Spare parts identification and sourcing
• Rigid Endoscope Maintenance Certificate awarded upon completion

Semi-rigid ureteroscope (URS) repair is not included in this course: it is a separate, separately priced 1-day course. See the URS Repair Training Course.

A hands-on course on flexible endoscopes, 5 working days per brand: gastroscopes, colonoscopes, bronchoscopes, and duodenoscopes. You work on real devices and learn leakage testing, channel replacement, bending rubber replacement, angulation adjustment, insertion tube repair, control body disassembly and assembly, light guide bundle replacement, and CCD chip and electronic board handling.

See the Flexible Endoscope Repair Training Course page for the full course details.

A 3-day hands-on course on flexible ureterorenoscopes (flexible URS) and flexible cystoscopes. The training covers angulation mechanism and wires replacement, bending rubber replacement, NS unit (sub-assembly) replacement, and image mechanism adjustment.

It is a different course from the 1-day semi-rigid URS training, which works on image fibers, objective lenses, windows, and the outer tube of semi-rigid instruments. See the Flexible URS and Cystoscope Repair Training Course page for the full course details.

EndoGrup offers four course types:

• Rigid endoscope repair (laparoscopes, cystoscopes, nephroscopes, laryngoscopes, arthroscopes) - 3 days
• Semi-rigid ureteroscope (URS) repair - 1 day
• Flexible endoscope repair (gastroscopes, colonoscopes, bronchoscopes, duodenoscopes) - 5 days per brand
• Flexible URS and cystoscope repair - 3 days

Every course is hands-on practical training and normally takes place in Istanbul, Turkey, and any course can also be delivered at your own location.

It depends on the course. Some of our courses are built on a fixed set of brands, and some let you choose the manufacturer yourself. Each course page lists the brands that course is based on and whether you can ask for a different one. Tell us which course you are interested in and which manufacturer you have in mind, and we will tell you what is possible.

The repair skills you learn transfer to other brands as well, because we teach brand-independent repair methods.

Each course has its own fixed length. Rigid endoscope repair training runs for 3 days at 8 hours per day. Semi-rigid ureteroscope (URS) repair training runs for 1 day at 8 hours. Flexible endoscope repair training runs for 5 working days per brand at 8 hours per day. Flexible URS and cystoscope repair training runs for 3 days at 5 hours per day. Courses run on demand, and we arrange the dates together with you.

Our courses run on demand. There is no fixed calendar. We open a course when you ask for it, and we arrange the dates together with you.

We take a maximum of 3 participants per course or group.

Courses normally take place at EndoGrup's training center in Istanbul, Turkey. Istanbul is a major international hub accessible from Europe, Asia, the Middle East, and Africa.

We can also bring the training to you. Any of our courses can be delivered at your own location, for a single person or for a group, with one of our expert or master trainers travelling to you. The trainer's travel and accommodation are paid by the customer, and we send you the full details on request.

International students are welcome at our center, and we provide logistics support. English curriculum is available.

Yes! All participants receive an official EndoGrup certification upon successful completion of the training course. This certification is recognized internationally and demonstrates your competency in endoscope repair. The certificate includes your name, course details, and completion date. Contact us for further information and any question about endoscope repair and maintenance.

No specific prerequisites are required. Our courses are designed for people from all educational backgrounds and professions. You do NOT need prior medical or technical experience. Whether you are a biomedical engineer, a technician, an entrepreneur starting a new business, or someone looking for a new career path, you are welcome to enroll.

Participants typically benefit from:

• Manual dexterity and attention to detail
• Interest in medical device repair or starting a new profession
• Motivation to learn hands-on practical skills

Our instructors teach from fundamentals to advanced techniques, so every participant can follow along regardless of background.

Yes, for every course we offer. If you have a faulty endoscope, or the exact device you want to learn on, you are welcome to bring it with you and learn on it during the training.

Bringing a device is optional, never required. We supply all the devices and tools used in the course, so if you bring nothing, you still train fully on the equipment we provide, on the brand of your choice.

Lunch is included. We provide lunch on every training day at no extra cost, along with refreshments during the sessions. Your training materials and your certificate are also covered by the course fee.

Accommodation and flights are not included in the fee and stay the student's own choice. Most students book their own flights and pick their own hotel. If you would rather we helped, just ask: we will arrange a room with breakfast at a 4-star hotel within walking distance of our service center, so you can simply walk to the training in the morning. You book and pay for it directly.

Yes. Our courses are normally held at our training center in Istanbul, Turkey. If you need a visa to attend a course, we issue an invitation letter for your application and we support you through the process.

Contact us, tell us which course you want to join, and we will prepare your letter. The visa decision itself is made by the authorities you apply to, so we cannot promise an outcome, but we will do our part.

Yes, and it is unlimited and free. When your course finishes, our relationship does not. You can ask us as many questions as you need, at no extra cost.

We answer over WhatsApp, and when a written answer is not enough we get on a video call with you and work through the problem together. Our graduates keep coming back to us long after their course, and we keep answering.

You still have us, in two ways. Question support stays unlimited and free: message us or get on a video call, and we help you at no extra cost.

When an endoscope is too difficult to fix remotely, we offer the Refresher Workshop: bring the device to our service center in Istanbul and we repair it together at the bench, with your hands on the work, like a real technical service job. The workshop is a paid service: you pay the normal service labour plus the price of any parts used. There is no limit on how many times you can come.

It is the practical follow-up we offer every graduate. Whenever a device lands on your bench that you cannot fix, bring it to our service center in Istanbul: we put it on our own bench and repair it together, with you doing the hands-on work, the way a real service job is done.

The Refresher Workshop is a paid service. The charge is the standard service labour plus the parts that go into the repair, and you can use the workshop as many times as you want. It is separate from our free question support, which stays unlimited over WhatsApp and video calls.

We share our own spare parts supplier contacts with you. Learning to repair an endoscope is only half of the job: you also need a reliable source for image bundles, light bundles, rod lenses, objective lenses, oculars, tubes and mechanical parts.

After your course we pass on the suppliers we work with ourselves, so you can source parts directly and start taking on repairs straight away. We also supply parts ourselves if you would rather buy from us.

For rigid endoscope and semi-rigid ureteroscope (URS) repair: no. There is a widespread belief that this work needs costly, manufacturer-only tooling, and it stops a lot of capable people before they ever start. For these two courses it is not true.

The tools and devices you need can be bought in ordinary local markets, wherever in the world you are, and we show you what to look for and how to use it. You do not need a proprietary tool set and you do not need a large investment to begin.

Our two flexible courses are the exception. Flexible endoscope repair, and flexible URS and cystoscope repair, both need dedicated equipment, and we would rather tell you so plainly than promise you otherwise.

We provide brand-independent service for all manufacturers, and our courses teach brand-independent repair methods. The manufacturers we work with include:

• Olympus
• Karl Storz
• Stryker
• Richard Wolf
• ACMI
• Smith & Nephew
• Arthrex
• Linvatec / Dyonics
• Pentax, Fujinon, and many others

Our expertise covers all types of endoscopes regardless of manufacturer.

For endoscope repair, the repair time varies depending on the type and extent of damage:

• Minor repairs: 1-3 business days
• Standard repairs: 5-7 business days
• Complex repairs: 10-14 business days

We offer expedited service for urgent cases. Contact us for specific turnaround times.

Yes, we supply genuine and compatible spare parts for all types of endoscopes including:

• Rod lenses and optical components
• Light cables and fiber optic bundles
• Mechanical parts and housings
• Seals, O-rings, and gaskets
• Eyepieces and objective lenses

We maintain a comprehensive inventory for immediate availability.

Yes, we provide on-site technical service for hospitals and medical facilities. This includes preventive maintenance, emergency repairs, and staff training. Contact us to discuss your specific requirements and schedule an on-site visit.

We follow strict international quality standards for all our training and technical services to ensure the highest level of reliability and customer satisfaction.

All our repairs come with a 90-day warranty covering workmanship and replaced parts. If any issues arise related to our repair work within this period, we will re-repair the instrument at no additional charge. The warranty does not cover new damage or normal wear and tear.

Our quality assurance process includes:

• Comprehensive pre-repair inspection and documentation
• Use of genuine or high-quality compatible parts
• Strict adherence to manufacturer specifications
• Multi-point quality control testing
• Optical performance verification
• Leak testing and sterilization compatibility checks
• Final inspection before return to customer

Training course fees vary depending on the specific program, duration, and number of participants. We offer competitive pricing and group discounts. Please contact us for a detailed quote tailored to your needs.

The fee is charged per participant, at the standard course fee.

When more than one student attends together, a group discount is available. Please contact us for the details.

We provide a free evaluation and quote before proceeding with any repair. Our pricing is transparent and includes:

• Labor costs based on repair complexity
• Cost of replacement parts (if needed)
• Quality testing and certification

We will never proceed with repairs without your approval of the quote.

We accept various payment methods including:

• Bank transfer (wire transfer)
• Credit cards
• Purchase orders from institutions
• Cash payments

For international transactions, we can accommodate various currencies and payment platforms.

Our main facility is located in Istanbul, Turkey:

Address:
Gülbahar
Salih Tozan Sk. No:3
34394 Şişli/Istanbul, Turkey

We serve customers globally and can arrange training at your location, for a single person or for a group.

Yes, we welcome visitors! Please contact us in advance to schedule a visit. We can arrange a tour of our repair facility and training center, and discuss your specific needs in person.